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At The Natural Room your privacy is paramount.

We recognise that your personal information is important to you and we share your concerns about how information is collected, used and shared. The Natural Room is committed to safeguarding your personal information and we will always handle your personal information securely and carefully.
The Natural Room is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. Please take the time to read the following to give you a greater understanding on how we collect and use customer information.

Why we collect information

We collect information for a number of reasons including:

  • To deliver products or services to you
  • To complete other transactions with you or on your behalf
  • To better understand your requirements and preferences
  • To improve our service
  • To provide offers that are of greater interest or benefit to you

How we collect this information

We collect information in a number of ways:

    • When you order goods or services, particularly when those

products are delivered

  • If you use our Lay-By service
  • When you leave goods with us for repair
  • If you pre-order products or services

What we may collect

The personal information we collect is supplied by you when you place an order or provide feedback to us.

  • Name
  • Address
  • Delivery address
  • Phone number
  • E-mail address
  • Age details
  • Transaction information.

Who we may share your information with

We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery.
This includes organisations such, major delivery companies, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law. In these circumstances, The Natural Room will ensure that these third parties undertake to protect your privacy. If you would like to access or update your personal information, please send us an email using the ‘contact us’ link.

Direct marketing

If you receive marketing offers from The Natural Room and do not wish to receive them in the future, please use the contact us button and title the email ‘UNSUBSCRIBE’.


If you would like to access or update your personal information, email us BY CLICKING HERE


From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.